1. General Information

Orah Candles is an online store that sells handmade and decorative candles. All products listed on the website are subject to availability.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.

2. Product Information

• All candles are handmade; slight variations in color, size, or fragrance may occur

• Product images are for illustration purposes only

• We make every effort to display product details accurately, but errors may occur

3. Pricing & Payments

• All prices are listed in Indian Rupees (INR)

• Prices are subject to change without notice

• Payments are processed securely through third-party payment gateways

• Orah Candles does not store your payment information

4. Orders & Acceptance

• Placing an order does not guarantee acceptance

• We reserve the right to cancel or refuse any order at our discretion

• In case of order cancellation, the refund will be processed to the original payment method

5. Shipping & Delivery

• Orders are processed within 1–3 business days

• Delivery timelines may vary based on location and courier service

• Delays caused by courier partners, weather, or unforeseen circumstances are beyond our control

6. Returns & Refunds

• Due to the nature of candles, returns are accepted only for damaged or defective products

• Any issue must be reported within 48 hours of delivery

• Refunds (if applicable) will be processed within 5–7 business days

Please refer to our Return & Refund Policy page for more details.

7. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order

• Once the order has been shipped, cancellation is not possible

8. Use of Website

You agree not to:

• Use the website for unlawful purposes

• Attempt to hack, disrupt, or misuse the website

• Copy or reproduce content without permission

9. Intellectual Property

All content on this website, including logos, images, text, and designs, is the intellectual property of Orah Candles and may not be used without written permission.

10. Candle Safety Disclaimer

Our candles are intended for decorative and aromatic use only.

Always follow safety guidelines:

• Never leave a burning candle unattended

• Keep away from children and pets

• Place candles on heat-resistant surfaces

Orah Candles is not responsible for damages caused by improper use.

11. Limitation of Liability

Orah Candles shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Orah Candles

• Email: info@orahcandles.com
• Location:Shop No. 2 Gali No.8, Jawahar Nagar, Hisar 125001
• Phone : +919729794163